Compliance & Transparency
Governing standards for accounts, fulfillment, and transactions.
Apotheca is committed to maintaining the highest standards of regulatory compliance, transparency, customer service, and operational excellence. The documents below govern the use of our website and customer portal, product purchasing, shipping services, returns, account terms, and payment obligations.
Governs the access and use of the Apotheca website, B2B customer ordering portal, offline caching boundaries, and general online services.
The controlling commercial agreement governing all purchase orders, quotes, transactions, product recalls, and customer sales agreements.
Details shipping rates, cold chain temperature controls, curbside will-call pickup, same-day delivery metrics, and order handling cut-offs.
Governs Return Goods Authorization (RGA) requirements, eligible catalog items, non-returnables, restocking fees, and credit eligibility.
Establishes rules for credit approvals, net terms, past due interest, collections, invoice disputes, and ACH returned items.
Outlines how Apotheca handles and secures business licensing data, facility details, cookies, and corporate portal information.
Governs SMS notifications, opt-in consent guidelines, messaging frequencies, data compliance, and mobile updates.